By law, customers located in the EU have the right to withdraw from the purchase of an item within fourteen days after delivery. Where you are withdrawing from your purchase within the fourteen day cooling-off period, and there has been no error on our part, we will refund the cost of the item. The original postage and packing costs will not be reimbursed, and you must pay the return shipping costs. Some items are non-returnable for hygiene reasons. If making a return during your cooling-off period, Items returned must be in unused condition and in original and unopened packaging. Returned items will not be accepted if they do not meet these conditions or a restocking fee may be charged at our discretion. We recommend you appropriately insure any returns as we cannot be held responsible for lost or damaged returns.
If you are not satisfied for any reason, please contact us immediately so that we can do our very best to assist you promptly.